Christmas 2007 was and still is a challenge to our company.

COMCAST began blocking hundreds of our orders (which we receive via email) the day after Thanksgiving; our heaviest ordering days.  PayPal, our online shopping cart accepted changes of addresses, but failed to forward them to us.

The above and other problems beyond our control created a night mare for our company.

We pledge that this will not happen again and thank all of our customers for their patience and understanding.

Please call if their is a question about your order.

Ron

======================================================================================================

RWR Innovations is a small, family owned personalized child book publisher.  We enjoy publishing our books and personalized sayings. We believe we are making a difference by providing educational and interesting books, CDs and other personalized products for our young readers and their families.   

We believe that personalized child books have always been and always will be one of the most valued items brought into a home.  Reading ability is the key to a good education and a good education is the key to a young person's future.  Give a child a book and open the world of reading to him or her.

Our personalized books make reading interesting by making your child and his or her friends the star of their very own story.  What child, or adult, can resist reading a book with his or her name printed throughout the story? 

We've heard stories about personalized books received many years ago that are still treasured and read by their owners to their own children.  We hope the same will be said of our books.

We now have two locations to ship from.  Our home office in Omaha, Nebraska and our new office in Albuquerque, New Mexico.

February 2006 we became an authorized Usborne Books Consultant, giving us access to over 1300 educational and entertaining children's books.

March 2006 we opened our 3rd web site "The Ballerina Princess".  Here you'll find a selection of unusual books for children and adults. The kind you find in airport stores, gas stations and out-of-the way gift shops.

We are dedicated to the promotion of literacy for our nations children.  We are looking for corporate sponsors to join us in providing a free book to every kindergarten or first grader in every school that we can.  If you would like to be part of our Give-A-Book program, please e-mail me.  ron@rwrinnovations.com   I'll get right back to you with additional information.  Here's a chance to give something back to your community. 

Ron Nixon                                Dun and Bradstreet #: 018842711                See All of Our Products               Our Home Page

Merchant                                

Some recent (unsolicited) emails and notes from our customers:

Just wanted to thank you so much for my recent order. I placed another order for a book that you didn't have with a different company and was very disappointed. I'll be needing two more of these next year and will definitely be orde4ring from you! Great service and fast delivery of a wonderful product! You're welcome to quote me on this also!

Sincerely, K. LeCates

------------------

Hello Ron,
Thank you for being patient, book was received this morning, couldn't just wrap it for Christmas I had to look at. It's a fantastic book and will always remember carriage charges in the future.

Many thanks again John.

------------------

Ron,

Thank you for doing this for me it is greatly appreciated. In normally get my shopping done for our yearly Mother, Sister, Daughter Retreat in advance, but I have been sick the last 2 weeks and have been unable to do so. In looking for gifts for our retreat I stumbled upon your Company and how fortunate I was to do so. Your attitude about customer service is a RARE find these days so I will definitely be using you in the future. I will also share my positive experience with others.

Thanks Again, Best Regards, Maggie

-------------------

I can't thank you enough for your prompt response to my problem ordering online. It must be difficult during the stressful holiday rush to have to deal with complications outside your control, but you have dealt with this efficiently and courteously. Best wishes for a well-deserved vacation.

Laura L.

-------------------

Thank you! Fantastic customer service, will be recommending your company.

Laura

- - - - - - -

Wow, that was fast!

Thanks! By the way, your personalized books are going to get a lot of

exposure next week at my son's adoption ceremony, where there will be more

than 150 kids being adopted at a mass adoption...I plan on showing as many

people as possible what you created to commemorate the day! It's the

perfect gift.

Kristy

- - - - - - -

On November 29, 2007 I ordered your book "It's A Lab's World" this book was lost in transit and one of your employees shipped another on with the understanding that if I received the first one I would mail it back.

As you can see I received the first one and as promised I am returning it to you.

Thank you for all your help in getting the book to me for Christmas. And my Son sends his thanks and like for you to know that it is not for his coffee table. As he has to fight with his sons to read it. Seems that all the boys have taken a shine to it.

Thank you so much for the book and the service that you have gone the extra mile for.

This is one customer who will spread the word of how great you are.

Sincerely,

Alice ........

 - - - - - - -

Thank you so much for doing this for me it is greatly appreciated. I normally get my shopping done for our yearly Mother, Sister, Daughter Retreat in advance but I have been sick the last 2 weeks and have been unable to do so. In looking for gifts for our retreat I stumbled upon your Company and how fortunate I was to do so. Your attitude about customer service is a RARE find these days so I will definitely be using you in the future. I will also share my positive experience with others.

Thanks Again,

Best Regards,

Maggie

- - - - - - -

I just want to let you know that your company is GREAT! I've been ordering The Birthday Chronicles from you for a while now (at a great price!) and your personalized touch in handling your customers is awesome. I plan to continue ordering these chronicles until I run out of relatives and friends to receive them on their birthdays. Your prompt and courteous service is very commendable  That you!

Maureen R.

- - - - - - -

Subject: Thank You

Hello!

I ordered a book and had to ask for a remake because there was a name spelled incorrectly. You were so gracious to accommodate me and return in plenty of time to make a 4 year old very happy! She was so excited to see her name in print and loved the beautiful illustrations of the animals throughout the book "Little One, Little One, What do you see?"

I have recommended your company to everyone I know and hope they will follow through with ordering for their family and friends.

Thanks so much for having such a great idea!

Sincerely,

Carin

- - - - - - -